Terms & Conditions

1. About TradeMatch UK

TradeMatch UK is an online introduction platform connecting customers with tradespeople. We are not a party to agreements made between customers and independent tradespeople.

2. User accounts

Users must provide accurate information, keep account credentials secure and use the platform lawfully. Users are responsible for activity carried out through their accounts.

3. Posting jobs

Customers can post genuine job requests for free. Descriptions and contact information must be accurate. Customers can close jobs when they find a tradesperson or no longer require the service.

4. Tradesperson responsibilities

Tradespeople must provide accurate professional information and maintain any qualifications, licences and insurance required for their work.

5. Contact unlock payments

Where available, an individual contact unlock costs £4.99.

The fee provides time-limited access to a customer's contact information while the job is active. It does not guarantee a response, appointment, quotation or successful job.

Contact access ends when the customer closes the job or the job expires, even when access was purchased previously. Jobs normally expire after 72 hours.

6. Refunds

Where payment succeeds but contact access is never provided because the job is unavailable, the payment should be refunded.

A customer choosing another tradesperson does not automatically entitle a purchaser to a refund if contact access was provided.

Nothing in these terms limits rights that cannot lawfully be excluded, including applicable statutory consumer rights.

7. Acceptable use

Users must not post fraudulent jobs, harass other users, send spam, misuse personal information or attempt to bypass platform access restrictions.

8. No guarantee of work

TradeMatch UK does not guarantee that a job will result in an agreement or that any tradesperson will meet a customer's expectations. Users should carry out their own checks.

9. Changes and support

The platform may update its services and these terms, subject to applicable law. Material changes should be communicated appropriately to affected users.

10. Legal operator

The legal operator's identity, business contact details, effective date, governing law and complaints procedure must be completed before these terms are used for live transactions.